Ordering Info

You can shop at silverpuppy.com with confidence.

PayPal

We offer payment processing through PayPal. This will be convenient if you already have a PayPal account.

At the PayPal screen you will be offered the option to pay with your account, or create a new account if you do not have one.

If you prefer not to set up an account with PayPal, you can still just use a credit card on their site to pay for your order without having to create an account for yourself.

Click here for detailed screenshots of the PayPal checkout screen.

PayPal accepts the following: Visa, MasterCard, Discover, AMEX, PayPal


Snail mail orders
Accepting cash, check or money order. Checks may be held till they clear.
How will my order be shipped?
We use USPS for all orders shipped in the US and for all International orders.
What is the shipping cost?
Free Delivery on everything anywhere in the USA
$5 Flat rate for all Canadian orders
Overseas orders shipping charges are based on product weight.
Some products due to their size may have a portion of the shipping fees refunded.
Do you ship to my country?
Yes, we ship worldwide.
How do you handle Lost or Stolen Packages?
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.
What is your return policy?
We will replace any defective item with a new, identical item, free of charge, upon return of the defective goods to us or other proof of the defect(s). for the warrantee period of 1 year from date of purchase. We do not accept any item back for credit beyond the 30 day risk free trial period.
Repair Policy
We can only repair items manufactured by Coyote Zenterprizes
No repair will exceed $20.00 **IF** it can be repaired.
If not [ Generally due to being so old and obsolete that parts are no longer available] that $20 can be applied to the purchase of a new model to replace it.

EMAIL US FOR TROUBLE SHOOTING HELP BEFORE SENDING SOMETHING IN FOR REPAIRS !!! [ It's usually not actually broken or a part can be sent and no need to pay all that postage both ways ]

Privacy

Your privacy is just as important to you, as ours is to us. Accordingly, we have developed this simple Privacy Policy in order for you to understand how handle the use of your personal information.

Information We Collect and Store
For each visitor to our Web site, our Web server automatically recognizes the user’s domain name, but not the e-mail address (where possible). We collect domain names in order to assess aggregate information regarding pages that users visit. The information we collect is used to improve the content of our Web site and is not shared with other organizations.
Personally Identifiable Information
We only collect personal information that you knowingly and voluntarily disclose when creating an order, or use our contact form to send us an email.
Information Sharing
We will not under any circumstances share your personal information with anyone. Period!
Outside Links
Links to other Web sites are occasionally provided as a convenience for our users and their inclusion does not imply our endorsement of content or responsibility for use of these sites. Please carefully read all terms and conditions of each Web site you visit.

You can be assured of our commitment to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

This page was last updated September 28th, 2016.